Security
CREDIT CARD CHARGES.
Credit card charges will appear on your statement as billed
to: Saratoga Wine Exchange.
Your payment and personal information is always safe. Transactions
are processed securely using Authorize.net.
Our Secure Sockets Layer (SSL) software is the industry standard
and among the best software available today for secure commerce
transactions. It encrypts all of your personal information,
including credit card number, name and address, so that it cannot
be read over the internet. None of your credit card informatition
is stored on our server.
Privacy
Your privacy is very important to us. We want you to have complete
confidence that your privacy will not be compromised. To this
end, we guaratee that we will not use any technical means (keystroke
loggers, spy ware, etc) to gather information about you, your
computer, or computer usage. We also promise that any information
gathered directly from you will not be sold or provided to any
other firm, individual or organization.
For security purposes, we do record the IP address of your
computer as part of your address information. Again, this is
kept confidential as stated above.
Your order information is stored electronically for your future
reference with access restricted to your password. This is limited
to the items you purchased and the dates purchased.
Shipping
1. We ship to all states except:
Maryland, Massachusetts, Nevada, and Utah
2. We do not ship outside
the contintenal US except for Hawaii and Alaska.
Orders will be process in the order they are received.
VINTAGE CHANGES
The Saratoga Wine Exchange is a fulfillment center for several
web sites. Occasionally, some vintages that appear on a web
site may be out of stock or worse, sold out from the distributor.
When these situations arise, we contact the customer with the
following three options, all with no ensuing penalties:
1. Change the order to the current vintage.
2. Delete the out-of-stock item from the order.
3. Cancel the order entirely.
PRICING DISCLAIMER.
Occasionally, our listed prices may be incorrect or the bottle
size may be incorrect. For example a 750ml size may be incorrectly
priced as a 375ml bottle. When such situations occur, The Saratoga
Wine Exchange shall be held harmless for the error. We make
every effort to make sure that our product database is accurate,
however mistakes do happen. We will not honor an incorrect pricing.
In all cases, the customer will be contacted before any charges
are made to the credit card for a decision to proceed or not
proceed with the order at the correct price.
SHIPPING POLICY
Your order will be fulfilled by The Saratoga Wine Exchange.
e-Winegifts.com is the active web site for The Saratoga Wine
Exchange.
All wines are sold in New York and title passes to the buyer
in New York. We make no representation to the legal rights of
anyone to ship or import wines into any state outside New York.
The buyer is solely responsible for shipment of wines. By placing
an order, you authorize us to act on your behalf to engage a
common carrier to deliver your wine. By placing an order you
represent to us that you are 21 years old or older. When
your wine is delivered, the delivery agent will require identification
proving that the receiver is 21 years old. The
shipping container will be clearly marked stating that the package
contains alcohol. The Saratoga Wine Excange
is not responsible for the return of shipments due to lack of
positive ID, and return shipping charges are your responsibility.
By placing an order with us, you are stating to us that you
are in compliance with your local laws governing alcoholic beverages.
SALES TAX
All wine is sold in the State of New York, and the title passes
to the buyer in New York. As such, New York state sales tax
of 7.00% will be charged on all product shipped
within New York state. On orders shipped to
destinations outside New York
state, no sales tax is charged. Exception, NH shipments require
8% New Hampshire state tax.
SHIPPING CONDITIONS
- The Saratoga Wine Exchange reserves the right to hold shipment
of your wine during extreme weather conditions. Although unlikely,
we reserve the right to raise prices for shipping/handling
without notice. The Saratoga Wine Exchange cannot be responsible
for damage to wine (including leakage or damaged corks) shipped
to you against our express protestations in regards to weather
conditions.
- The Saratoga Wine Exchange cannot be responsible for wine
damaged by a shipper or inappropriate storage/handling on
the part of the buyer, although we will make a reasonable
effort to resolve any disputes. We reserve the right to refuse
sales if we deem it to be inappropriate and/or unsafe.
- The Saratoga Wine Exchange cannot be held responsible for
wine damaged due to being shipped during periods of extreme
heat or extreme cold. We will gladly store your wines free
of charge until there are more moderate temperatures. If you
must have wine shipped during extreme weather we recommend
that you only use air shipping in such cases. Ground shipping
times can vary widely and are not guaranteed by the delivery
companies leaving your wines exposed to the elements for longer
than recommended. If you choose to have your wines shipped
using the ground rate, we cannot guarantee the wines condition
and will not accept returns of damaged wines due to excessive
heat or cold. Please call regarding shipping if you have any
questions about the best way to ship you please call prior
to placing an order.
- Shipping containers: The Saratoga Wine Exchange uses Styrofoam
packaging containers with protected compartments for each
bottle. This has proven to be the most effective packaging
available for shipping wine bottles. In addition to excellent
mechanical protection for the bottles, a measure of temperature
insulation is also provided.
- We cannot ship to PO, APO, or FPO box offices.
- We do not ship outside the U.S.
- Orders to Alaska or Hawaii must only be shipped 2nd Day
Air.
- For orders larger than 12 bottles, We will ship in separate
boxes. Example: 14 bottles will be shipped as 12 bottles and
as 2 bottles.
- 2nd Day delivery takes 2 business days from the date of
shipment. If you place your order on Monday, the earliest
you can hope to receive it would be Wednesday. If you need
something delivered the next day, you must select Overnight
as your shipping method.
- Overnight and 2nd Day denote BUSINESS DAYS, they do not
include Saturday and Sunday. An Overnight shipment placed
Friday is a Monday Delivery
- Overnight and 2nd Day orders must be placed by 8:00am central
time in order to guarantee same day shipment for in-stock
items.Saturday Deliveries must choose "SATURDAY"
as the shipping option.
- It is preferable to send 2nd Day and Overnight packages
to a business address.
- Incorrect, insufficient, or change of address will incure
a $10.00 surcharge.
- We reserve the right to charge return shipping for refused
or undelivered packages.
- Shipping is non refundable in event of returned packages
- Please allow up to 2 business days for your order to be
processed
OUR RETURN POLICY
Some people are never satisfied, but unless you're one of those,
we'll guarantee your satisfaction. If you're not happy with
a purchase, we'll do what it takes to make you happy. But we
ask our customers to acknowledge that wine is a living thing,
easily bruised, damaged, or killed in a variety of ways. All
wine sold by us is maintained at optimum conditions. We consider
wine to be out of our control once it has been handed over to
the shipper. We cannot be responsible for improper storage (storing
on top of your refrigerator, in your car, or in your freezer,
for example). Know your palate: Older wines (ten years or more)
may differ from their characteristics on release - and still
be great wines. If you purchase older wines, be patient and
allow your mind - and the wine - to open. We cannot accept returns
for sound wines that do not coincide with personal tastes. HOWEVER,
we will always replace or refund a wine found to be "corked,"
once it has been returned and determined to be "corked."
As a general rule, we will make every effort to resolve return
issues to your satisfaction, but The Saratoga Wine Exchange
cannot be responsible for damage as a result of Acts of Nature,
so if a tornado carries away your wine cellar, all you get is
sympathy. If you need to make a return, please contact info@saratogawine.com
and we'll make the process easy for you.
COPYRIGHT
COPYRIGHT: All Web design, text, reviews, and logos Copyright)
2001, Hiebel & son, LLC. ALL RIGHTS RESERVED. Except for
the purpose of copying pages as a shopping resource forpersonal
use; all modification, distribution, or republication of any
portion of this web site material is prohibited.
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